Shipping policy

Shipment Processing

Orders placed before 3:00 PM Eastern Time, Monday through Friday, are processed and shipped the same business day. Orders placed after 3:00 PM Eastern Time, or on a Saturday, Sunday, or holiday, are processed and shipped the next business day.

Holidays

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Shipping Costs

United States, lower 48 states

Free 2-day shipping on hard drives, solid state drives, RAM, and other parcel-sized items. Ground shipping is also offered at checkout at the rate shown. JBOD enclosures, servers, and other items that exceed parcel carrier size or weight limits ship by freight at the rate shown in checkout.

Alaska, Hawaii, and U.S. territories

Free UPS Ground shipping to Alaska on parcel-sized items. Orders to Hawaii and other U.S. territories are not eligible for free shipping; rates are calculated in checkout.

International

We offer DDP (duties and taxes prepaid) and DDU (duties and taxes unpaid) options for international shipments. VAT and duties are included only on shipping methods that say "VAT and Duties Included" in the method name. If you select a DDU option, import duties, taxes, and fees are charged by the carrier or customs authority at the border and are your responsibility. DDP options have no additional import charges on delivery.

International rates are calculated at checkout based on destination and items ordered. Use the shipping calculator on the cart page to estimate shipping costs before checkout.

Transit Times

Transit times are counted in business days after, and not including, the processing date.

2-Day: 2 business days.

FedEx Ground / UPS Ground: 3 to 7 business days.

Freight: Transit time is quoted when the freight order is confirmed.

International: Typically 3 to 5 business days, and up to 7 or more depending on destination, items ordered, and customs processing in the destination country.

Refused or undeliverable packages are subject to a fee equal to the return shipping cost plus any other charges the carrier bills to our account.

Damaged Shipments

If your package arrives damaged, submit the Return Form within 3 business days of delivery and include photographs of the shipping packaging and the item as received. Keep all packaging materials until the claim is resolved; the carrier may require inspection. Once the damage is verified, we will replace the item or refund the purchase price as described in Section 9 of our Return Policy.

Questions

Email support@serverpartdeals.com or call 407-331-3000, Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.