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If your drive is not working and there is a power cable included in your box:

Your drive has the Power Disable feature and if you are installing it into a legacy system, you will require the SATA to SATA power cable adapter to successfully power on the drive. This is the cable provided in the box. For new systems, most desktops and servers will have P3 functionality and will not require the adapter cable.


If your drive will not boot up

This usually means that the drive is not compatible with your system. Check the interface of the drive (SAS or SATA) and compare it to the required specifications of your system. You can try to switch the port to ensure all cables are functioning correctly. If you believe your drive is dead on arrival (DOA), contact us through your point of purchase to start the RMA process.


If your drive connects to your system and shows in BIOS but not in Windows

You need to partition and format your hard drive. If you need assistance in doing so, just give us a call and our team will be happy to provide instructional material.


If your drive is making abnormal sounds

While hard drives can be noisy, certain sounds can predict failure. If your drive sounds loud or is making abnormal sounds, run a diagnostic test on the drive and contact us if the drive fails. Note: enterprise hard drives are known to be considerably louder than consumer hard drives.


If you cannot format your drive to be larger than 2TB

This is an issue with the partition table being set to MBR. MBR disks do not support partition sizes larger than 2TB. To solve this issue, you need to reformat your drive with the GPT partition table by following the steps below:

  1. Open Disk Management (diskmgmt.msc)
  2. Back up or move the data on the basic MBR disk you want to convert into a GPT disk.
  3. If the disk contains any partitions or volumes, right-click each and then click Delete Partition or Delete Volume.
  4. Right-click the MBR disk that you want to change into a GPT disk, and then click Convert to GPT Disk.
  5. You should now be able to create partitions larger than 2TB and use the drive normally.


If your hard drive shows less capacity available than the capacity purchased

This is normal. Hard drive manufacturers and software vendors do not use the same measurement system when reporting drive capacities. For this reason, the displayed capacity is lower than the capacity listed on the drive. As an example: for 10TB drives, your operating system will show 9.3TB.

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