ServerPartDeals.com Return Policy & Limited Warranty

Effective Date: August 10, 2026

1. SCOPE & COVERAGE

This policy applies to products purchased directly through ServerPartDeals.com, as described in the bill of sale or other proof of purchase. Purchases made through third-party marketplaces (including eBay, Amazon, and Newegg) are subject to the applicable marketplace's return policies in addition to the warranty coverage described in this policy. Where a marketplace's return policy governs the return process, warranty claims made after the marketplace return window has closed remain subject to the terms of this policy.

All warranty service requests and returns must be accompanied by the order number included in the bill of sale or other proof of purchase from the transaction through which the product was purchased. The bill of sale or other proof of purchase serves as your warranty proof and must be retained. ServerPartDeals.com will not honor a warranty claim or accept a return without it.

Warranties are non-transferable and apply only to the original purchaser.

This is Version 2.1 of this policy, effective August 10, 2026, superseding all prior versions. The version in effect on an order's invoice date governs that order. This policy forms part of the ServerPartDeals.com Terms of Service (https://serverpartdeals.com/pages/terms-of-service).

ServerPartDeals.com does not provide technical support (e.g., firmware upgrades, troubleshooting, RAID configuration, installation, or integration) for any product. Technical support should be pursued through the channels offered by the manufacturer or developer of the relevant product. ServerPartDeals.com is not responsible for the installation or integration of any component purchased through ServerPartDeals.com.

2. WARRANTY PERIODS

ServerPartDeals.com warrants each product against defects in materials or workmanship for the warranty period specified on the product listing at ServerPartDeals.com or on your sales order or invoice. Where no warranty period is specified, coverage is limited to 30 days from the invoice date.

All warranty periods begin on the invoice date.

3. WHAT COUNTS AS DEFECTIVE

A product is considered defective if it exhibits a failure in materials or workmanship within the applicable warranty period, as verified by ServerPartDeals.com upon return and inspection. Returned products are verified using manufacturer diagnostic utilities and industry-standard testing. Serial numbers of returned products are verified against the original sale. A unit whose serial number does not match the original sale will not be accepted, and the claim is voided as to that unit only; other units returned under the same RMA whose serial numbers match the original sale are unaffected and are processed under this policy.

Hard Disk Drives (HDDs)

A hard disk drive is considered defective if it exhibits bad sectors (reallocated, pending, or uncorrectable sectors reported via SMART), fails to spin up, is not detected by a compatible host system, or fails the manufacturer's diagnostic utility.

Solid State Drives (SSDs)

A solid state drive is considered defective if it is not detected by a compatible host system, has entered a read-only or fail-safe state, reports a critical health failure via SMART/NVMe health attributes per manufacturer thresholds, or fails the manufacturer's diagnostic utility. Remaining endurance (TBW consumed or percentage used) consistent with the product's disclosed condition is not a defect.

Damage or failure conditions listed in Section 4 are not defects, regardless of the criteria above.

4. EXCLUSIONS

These exclusions apply to all returns and claims under this policy. This warranty does not cover, and ServerPartDeals.com shall not be liable for, damage or defects resulting from:

• Misuse, abuse, neglect, or improper installation;
  

• Disasters such as fire, flood, lightning, or improper electric current;
  

• Any unauthorized hardware, software, or firmware service, modification, or alteration;
  

• Damage incurred through irresponsible use, including damage resulting from malware, firmware modification, server modification, non-standard operating conditions, or other non-recommended practices outside of the manufacturer's specifications.
  

Damage occurring in transit from ServerPartDeals.com to the customer that is reported in accordance with Section 9 (Products Damaged in Shipping) is not excluded by this Section and is handled under Section 9.

5. RETURN OF NON-DEFECTIVE PRODUCTS

A non-defective product may be returned to ServerPartDeals.com within 30 days of the invoice date for a refund of the original purchase price, subject to the following conditions:

• The bill of sale or other proof of purchase must be provided to receive an RMA.
  

• A standard 15% restocking fee applies to all non-defective returns for refund. The fee is calculated on the item price, excluding shipping and tax.
  

• Where a returned product has been opened, used, damaged, or is missing components, ServerPartDeals.com may, at its discretion, apply a restocking fee of up to 50% in place of the standard fee, or decline the refund entirely, based on the condition of the returned item and its effect on ServerPartDeals.com's ability to remarket or resell the product. A product is considered "opened" if the anti-static bag, factory seal, or other security seal has been broken or removed.
  

• Neither the original nor return shipping costs, shipping and handling fees, nor duties and excise taxes incurred will be refunded. Return shipping is the customer's responsibility. Where the order shipped free of charge, the actual outbound shipping cost is deducted from the refund.
  

• Returns will not be accepted without an RMA. To return a product, follow the "Obtaining an RMA" and "Shipping Products Back to ServerPartDeals.com" instructions in Sections 11 and 12.
  

• RMA numbers are valid for 10 days from the date of issuance; the return package must be postmarked within this window.
  

• Approved refunds are typically initiated within 24-48 hours of receipt and inspection. Refunds are issued to the original payment method where possible; financial institutions typically require an additional 5-10 business days to post the refund after it is initiated. If that method cannot accept a refund, ServerPartDeals.com will issue store credit.
  

• After 30 days have passed from the invoice date, non-defective products no longer qualify for an RMA and will not be accepted for return.
  

• Special orders, non-stock items, and built-to-order configurations are not returnable under this Section except at ServerPartDeals.com's sole discretion. Cancellation of these items is governed by Section 10.
  
  

6. RETURN OF DEFECTIVE PRODUCTS

If a product is determined to be defective (per Section 3) within the applicable warranty period, ServerPartDeals.com will, at its sole discretion, provide one of the following remedies:

• Replacement with a functionally equivalent unit (which may be refurbished, or reconditioned), subject to available stock; or
  

• Refund of the original purchase price.
  

Where stock allows, ServerPartDeals.com will generally offer a replacement; however, the choice of remedy remains at ServerPartDeals.com's sole discretion in all cases.

The following conditions apply:

• The bill of sale, serial number(s) of the defective product(s), and/or other proof of purchase must be provided to ServerPartDeals.com to receive an RMA. Returned serial numbers are verified against the original sale; a serial number mismatch voids the claim as to the mismatched unit only, and other units returned under the same RMA whose serial numbers match the original sale are processed normally.
  

• Neither the original shipping cost, shipping and handling fees, nor duties and excise taxes incurred on international orders will be refunded at any time during the warranty period.
  

• ServerPartDeals.com will pay for return shipping of defective products shipped within the United States, including Alaska and Hawaii, when the RMA is issued within 30 days of the invoice date. Beyond 30 days from the invoice date, return shipping is the customer's responsibility.
  

• No refund or replacement will be granted for products exhibiting physical damage, tampering, altered or removed labels or serial numbers, missing components, or any condition inconsistent with the reported defect that jeopardizes ServerPartDeals.com's ability to process the warranty claim — except where the physical damage occurred in transit from ServerPartDeals.com to the customer and was reported in accordance with Section 9 (Products Damaged in Shipping).
  

• No restocking fee applies to a valid warranty claim. Where the returned product shows customer-caused damage, tampering, or missing components, ServerPartDeals.com may deduct up to 50% of the item price or decline the claim.
  

• A product returned as defective that does not meet the criteria in Section 3 on testing is not a valid warranty claim. If the RMA was issued within 30 days of the invoice date, the return is processed under Section 5. Otherwise, no refund or replacement is available and Section 13 applies.
  

• Returns will not be accepted without an RMA. To return a product, follow the "Obtaining an RMA" and "Shipping Products Back to ServerPartDeals.com" instructions in Sections 11 and 12.
  

• RMA numbers are valid for 10 days from the date of issuance; the return package must be postmarked within this window.
  

• Approved refunds are typically initiated within 24-48 hours of receipt and inspection. Refunds are issued to the original payment method where possible; financial institutions typically require an additional 5-10 business days to post the refund after it is initiated. If that method cannot accept a refund, ServerPartDeals.com will issue store credit. Approved replacements ship within 24-48 hours of receipt and inspection, subject to availability.
  

• A replacement does not extend or restart the warranty period. The replacement product is covered only for the remainder of the original warranty period, which begins on the invoice date of the original purchase.
  

• Where an advance replacement has been approved, shipment timing is governed by Section 8 (Advance Replacements).
  
  

7. RETURNS RESULTING FROM SERVERPARTDEALS.COM ERROR

A ServerPartDeals.com error means shipment of an incorrect item, an incorrect quantity, or an item that does not conform to the condition grade, capacity, interface, form factor, sector format, or other specification stated on the ServerPartDeals.com product listing at the time of purchase that materially affects the product's function or value.

Where ServerPartDeals.com confirms an error on inspection, no restocking fee or shipping deduction applies, return shipping is at ServerPartDeals.com's expense on a carrier and service level it selects, and ServerPartDeals.com will, at its election, ship the correct item or refund the item price together with any shipping and tax paid on the affected item. Where ServerPartDeals.com is unable to supply the correct item within a reasonable time, the customer may elect a refund.

The following conditions apply:

• The error must be reported through the Return Form within 30 days of the invoice date, with photographs of the item received and its label.
  

• The remedy is limited to the affected item or units. Conforming items in the same order are not returnable under this Section.
  

• The incorrectly shipped item must be returned under Section 12 within the RMA window. ServerPartDeals.com may withhold the refund, or invoice the customer for a replacement already shipped, until the item is received.
  

• Substitution of an item equal or superior to the item ordered in capacity, condition grade, and interface is not an error.
  

• Specifications stated on the ServerPartDeals.com product listing govern. Specifications drawn from third-party marketplace catalogs, manufacturer datasheets, or cross-reference tools are not representations by ServerPartDeals.com.
  

• A product consistent with its stated condition grade is not an error. Variation in remaining endurance, power-on hours, cosmetic condition, firmware revision, OEM labeling or branding, or packaging is not an error where the listing does not state otherwise.
  

• A product ordered in error by the customer is not an error under this Section and is handled under Section 5.
  
  

8. ADVANCE REPLACEMENTS

ServerPartDeals.com may, at its sole discretion, offer an advance replacement, in which a replacement product is shipped before the defective product is received by ServerPartDeals.com. Advance replacement is not an entitlement under this warranty and may be offered, declined, or withdrawn at any time for any reason, including but not limited to product availability, order history, product value, and destination.

If an advance replacement is approved, the following conditions apply:

• A valid RMA number must be issued prior to shipment of the replacement.
  

• ServerPartDeals.com may require a hold or charge authorization on a valid payment method equal to the full purchase price of the replacement product until the original product is received and inspected.
  

• The original product must be received by ServerPartDeals.com within 14 days of the replacement shipment date. If it is not received within this period, or is received in a condition inconsistent with the reported defect (including physical damage, tampering, missing components, or mismatched serial numbers), ServerPartDeals.com may capture the hold or invoice the customer for the full purchase price of the replacement.
  

• Advance replacements are available only for shipments within the United States.
  

• All other terms of Section 6 (Return of Defective Products) apply.
  
  

9. PRODUCTS DAMAGED IN SHIPPING

Although every precaution is taken to avoid damage during transit, products occasionally arrive damaged due to mishandling by the shipping carrier. If a product arrives damaged due to shipping — e.g., with a crushed, torn, or dented box — this must be reported to ServerPartDeals.com within 3 business days of delivery.

To report shipping damage:

• Submit a report through the Return Form (https://serverpartdeals.com/pages/return-form2), including photographs of the shipping packaging and the product as received.
  

• Retain all original packaging materials until the claim is resolved; the carrier may require inspection of the packaging, and claims cannot be processed without it.
  

• ServerPartDeals.com will file and manage the claim with the shipping carrier and will provide a remedy (replacement or refund) in accordance with Section 6 once the damage is verified. Physical damage verified as having occurred in transit from ServerPartDeals.com to the customer, and reported in accordance with this Section, does not disqualify the remedy under Section 6 or Section 4.
  
  

10. ORDER CANCELLATIONS

Orders may be cancelled without fee at any time before shipment. Once an order has shipped, cancellation is no longer available and the terms of this policy govern any return.

Special orders, non-stock items, and built-to-order configurations may be cancelled without fee only until ServerPartDeals.com has placed the corresponding supplier order or begun configuration. After that point, cancellation is at ServerPartDeals.com's sole discretion and, where granted, is subject to a fee of up to 25% of the item price plus any non-recoverable supplier and freight charges. Cancellation requests must be sent to Support@ServerPartDeals.com and are effective only when confirmed in writing by ServerPartDeals.com.

11. OBTAINING AN RMA

To return any product, the customer must obtain an RMA number by completing the Return Form (https://serverpartdeals.com/pages/return-form2) and providing proof of purchase (and product serial numbers, where applicable).

• RMA numbers are valid for 10 days from the date of issuance; the return package must be postmarked within this window.
  

• Returns will not be accepted without an RMA.
  
  

12. SHIPPING PRODUCTS BACK TO SERVERPARTDEALS.COM

All returned products must have the RMA number written clearly on the outside of the package, along with a note detailing the problem(s) and a copy of the original proof of purchase. Packages without an RMA number written on the outside will not be accepted. No COD packages will be accepted.

To ensure your return is accepted:

• Pack the product in its original box, or in a well-protected box with sufficient packing material to prevent damage during transit.
  

• Write the RMA number clearly on the outside of the package.
  

• Include a copy of your bill of sale or other proof of purchase, your name, address, phone number, a description of the problem(s), and the RMA number you have obtained.
  
  

Ship the product to:

RMA# ____________

ServerPartDeals.com Return Department

111 Central Park Place, Suite 109

Sanford, FL 32771

Upon receipt, ServerPartDeals.com will inspect the product and process the applicable remedy in accordance with this policy — typically within 24-48 hours of inspection, subject to availability. Replacements are shipped via UPS, or by common carrier for freight items. Where an advance replacement has been approved, shipment timing is governed by Section 8.

Freight and large items. JBOD enclosures, disk shelves, servers, and other items exceeding parcel carrier size or weight limits may not be returned by parcel carrier. The customer must obtain an RMA and wait for ServerPartDeals.com to issue freight return instructions; ServerPartDeals.com arranges the carrier. The customer must remove all drives and customer-owned components, palletize the item, and secure the load. Liftgate, appointment, redelivery, and reconsignment charges are the customer's responsibility unless the return results from a ServerPartDeals.com error under Section 7. Damage resulting from inadequate packaging or unsecured components is customer-caused damage.

13. REFUSED RETURNS

ServerPartDeals.com may refuse a return received without a valid RMA, after the RMA has expired, outside the applicable return or warranty period, or with a serial number that does not match the original sale. ServerPartDeals.com may likewise decline to provide a refund or replacement for a product returned as defective under Section 6 that does not meet the criteria in Section 3 on testing, where the RMA was issued more than 30 days after the invoice date and no return under Section 5 is available; such a product is handled under this Section. Refusal on serial number grounds applies only to the mismatched unit; other units returned under the same RMA are unaffected.

ServerPartDeals.com will notify the customer and state the reason. On written request received within 30 days of that notice, ServerPartDeals.com will return the product to the customer at the customer's expense and may require prepayment of freight. A refused product not requested within 30 days is deemed abandoned and may be disposed of without credit, refund, or liability.

14. DATA ON RETURNED PRODUCTS

The customer is responsible for erasing all data before returning a product. ServerPartDeals.com sanitizes returned data-bearing media on receipt, for its own purposes and not as a service to the customer. Data on a returned product is destroyed and cannot be recovered or returned, including on a product refused under Section 13 or otherwise returned to the customer. ServerPartDeals.com is not liable for data left on a product returned to it. A product returned with a password, security freeze, or encryption lock that prevents testing or sanitization may be refused.

15. EXCESSIVE RETURNS

ServerPartDeals.com may limit, condition, or decline returns and warranty service for an account showing an abnormal return rate, repeated serial number mismatches, repeated claims on products that pass testing, misrepresentation of a defect or of shipping damage, or failure to return an advance replacement. Nothing in this Section affects a remedy for a product that is defective under Section 3 or a customer's statutory rights under Section 17.

16. INTERNATIONAL ORDERS

For products exported from the United States to another country, warranty claims are approved only after proof of malfunction or issue has been provided to ServerPartDeals.com through the RMA process. Duties, excise taxes, and international shipping fees are not refundable, and ServerPartDeals.com does not pay return shipping on international orders.

17. MANDATORY CONSUMER PROTECTION LAW

Nothing in this policy is intended to limit or exclude any right or remedy that cannot lawfully be limited or excluded under consumer protection law that is mandatorily applicable to a transaction. To the extent such law applies to a transaction and conflicts with a term of this policy, that law prevails to the extent of the conflict and the remaining terms continue in effect. ServerPartDeals.com sells from the United States and makes no representation that the consumer protection law of any other jurisdiction applies to a purchase made through ServerPartDeals.com. This Section does not apply to a purchase by a business, reseller, or other commercial buyer.

18. LIMITATIONS OF LIABILITY; DISCLAIMER OF OTHER WARRANTIES

This limited warranty is the only express warranty provided by ServerPartDeals.com with respect to the product. EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR CONFORMITY TO ANY REPRESENTATION OR DESCRIPTION, ARE LIMITED IN DURATION TO THE DURATION OF THE WRITTEN WARRANTY PERIOD APPLICABLE TO THE PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

ServerPartDeals.com makes no warranty or representation, either express or implied, with respect to any other manufacturer's product or documentation, including its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description, other than as set forth in this limited warranty.

ServerPartDeals.com is not responsible for loss of data or loss of time, even in the event of hardware failure. Customers are responsible for backing up their data for their own protection. ServerPartDeals.com is not responsible for any loss of work ("downtime") caused by a product failing or requiring service.

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL SERVERPARTDEALS.COM BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT LOSS, COST, EXPENSE, INCONVENIENCE, OR DAMAGE THAT MAY RESULT FROM THE USE OF, OR INABILITY TO USE, THE PRODUCT. IN ALL CASES, SERVERPARTDEALS.COM'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PRODUCT, ITS SALE, OR THIS POLICY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE PRODUCT, LESS ANY APPLICABLE SHIPPING FEES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

ServerPartDeals.com will not be held responsible for typographical errors on sales receipts or on its website. ServerPartDeals.com makes every effort to ensure that all information on its website is correct.

19. GOVERNING LAW; TERMS OF SERVICE

This policy is governed by the laws of the State of Florida, without regard to its conflict of laws principles. The exclusive venue for any action arising out of or relating to this policy is the state courts located in Seminole County, Florida, or the United States District Court for the Middle District of Florida, Orlando Division, and each party consents to the jurisdiction of those courts.

This policy forms part of the ServerPartDeals.com Terms of Service (https://serverpartdeals.com/pages/terms-of-service), which govern all matters not addressed here. Where the two conflict on returns, warranty coverage, or remedies, this policy controls. If any provision of this policy is unenforceable, it is severed and the remainder continues in effect.