Return Merchandise Authorization (RMA)
Customer Support/Returns/Exchanges - Please contact us on (407) 331-3000 ext. 104 or feel free to use our return request form
Each RMA Number has been assigned to and is original to each item | order that will be received to serverpartdeals.com. Each item in the order or individual item is verified and tested upon return. Double check the serial numbers of the items that are to be returned before shipping.
Return Policy Steps:
Follow these steps carefully for ease of return for the merchandise.
- Please return to the following address;
111 Central Park Place
Sanford, FL 32771
- Make sure to ship the item | purchased goods as soon as possible
- All returns must be received within 15 days of return authorization and late returns will not be accepted*
- Ship out the product in the same manner in which it was received (Example: bubble wrap, secure box)
- Do not mark/write on the product - RMA may be denied for any product that has been modified or written on in any way
- Include a copy of the RMA email or your invoice in the return box
- Include a copy of the Tracking Number in the return box
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds are issued to the original method of payment.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Customers must notify Server Part Deals Customer Support of any damaged Products within fifteen (15) days of delivery receipt.
Customers should contact Server Part Deals Customer Support at (407) 331-3000 Ext. 104 or via return request form for additional RMA information.
Rules and Restrictions
- Items must be returned within 30 days of product purchase.
- Returns are subject to a 20% restocking fee.
- You must include the order information. Be certain to save copies for your records.
- Shipping and handling costs and other additional charges are non-refundable.
- We will not accept CODs or third party billing for returned merchandise.
- If there is extensive damage to an item upon delivery, call a Customer Service Representative immediately at (407) 331-3000 Ext. 104 or via return request form
- Returns must be received within 10 days of return authorization.
You can expect a refund within 3-5 days of our receiving your returned product.
If you do not contact Customer Service for return authorization, Server Part Deals cannot guarantee credit or replacement of returned merchandise.
Damaged or Defective Items
Each item is inspected prior to shipment. If you receive a damaged or defective item, contact a Customer Service Representative immediately at (407) 331-3000 Ext. 104 or via return request form. Please supply the Representative with your order number, item number and tracking number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number.
Server Part Deals will make every reasonable effort to assist you with your return. Items returned as defective that are deemed in working condition may not qualify for a refund.
A defective item may be repaired or replaced within 30 days of purchase under Server Part Deals Warranty Policy or within the manufacturer's warranty period, if warranty applies.
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